ExchangeDatabase.co.uk operates a private matching service. The following information explains how data is collected, used and protected. Properties are not publicly searchable on this website, and personal details are not displayed publicly.
1. Information We Collect
We collect the information you provide on the registration form: contact details, current property details, location preferences, household requirements and any accessibility needs you choose to disclose.
2. Purpose of Processing
Information is used solely for the purpose of matching your housing requirements against records of council and housing association exchange opportunities.
3. SMS Communications
By providing a mobile number and consenting on the registration form, you agree to receive SMS messages relating to potential property matches. You may opt out at any time by contacting us.
4. Data Sharing
Your details are not sold. Where a match involves a participating council or housing association, only the minimum information required to progress the exchange is shared, with your knowledge.
5. Data Retention
Your record is retained while you are an active applicant. You may request removal at any time by submitting a Data Removal Request via the Contact page.
6. Safeguarding
We do not allow public browsing of property records. We restrict access to personal data to authorised matching staff only.
7. Your Rights
Under UK data protection law you have the right to access, correct or request erasure of your personal data. Requests should be made via the Contact page.